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SmartLab Change

The digital experience platform for driving rapid transformation

The all-in-one platform for change management, stakeholder engagement, and cultural transformation.

Interactive event management app showing agenda, surveys, and user engagement features on mobile

Change that sticks—because everyone's part of the story

Navigate transformation with fully branded, facilitated experiences. From vision to implementation, SmartLab Change drives alignment, engages stakeholders, and delivers real-time insights to ensure lasting impact.

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“SmartLab helped raise engagement and ensured every participant did the cascade at a 100% completion rate.”

Director, Internal Communications, AstraZeneca 

Why choose SmartLab?

Transform complex change programs into engaging, measurable journeys that accelerate adoption and build alignment at scale.

Scalable by design

Align thousands of participants simultaneously across regions and functions.

Immersive & branded

Create change experiences that reflect your vision and brand identity.

Actionable & measurable

Gather feedback, track sentiment, and adapt strategies in real-time.

Supported at every step

From workshops to communications, we work with you to shape the entire change journey.

Visual environments

Customizable environments make your event a unique experience that inspires engagement

Smart features for smart change

End-to-end support for participants, producers, and facilitators

Change delivery

Personalized end-to-end journeys

Custom branding and design

Flexible, hybrid-ready platform

Remote facilitation

Integrated live streaming

Content & knowledge hub

Resource libraries for articles, links, and media

On-demand modules for training and awareness

Quick access to third-party and cloud content

Host to playbooks, templates, and toolkits

Discussion spaces for knowledge-sharing and problem-solving

Engagement & interactions

Actionable feedback via surveys, polls, and decision apps

Sentiment analysis to gauge readiness and address resistance

Interactive workshops that turn participants into contributors

Customizable environments for every change initiative

Gamified engagement to encourage participation

Continued, measurable impact

Reporting & Analytics

Measured journey progress

Track engagement levels and participation trends

Assess effectiveness and ROI

Insights that evolve and drive results

Want to see how SmartLab Change can supercharge your change initiatives?

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Scalable, immersive, measurable

SmartLab AI - Powering engagement with intelligence

Supercharge delivery with powerful AI agents supporting producers and participants across the platform.

Explore SmartLab AI

AI Reporting Agent

Instantly analyze engagement trends and sentiment on-demand.

AI Decision Agent

Generate infographics, cluster audience data, identify key priorities.

AI Learning Agent

Recommend relevant sessions, content or followup resources.

AI Production Agent

Fast-track event setup with smart workflow prompts and templates.

Personalized, seamless experiences

Deliver consistent, branded experiences.

Custom environments

Tailor every digital space to reflect your organization’s change story.

Seamless communication

Keep everyone aligned with push notifications and automated nudges.

Adaptive pathways

Content and activities that flex with progress and stakeholder needs.

Global reach

Multi-language and multi-region support for truly global transformation.

Real-time alignment & feedback

Turn employees and stakeholders into active contributors to change.

Live workshops

Facilitated sessions with instant feedback loops via polls, Q&A, and decision apps.

Collaboration tools

Engage teams in co-creating solutions and aligning on goals.

Multi-media resources

Support change with videos, articles, and interactive guides.

Gamification

Drive participation with points, challenges, and recognition.

Supported by our expert delivery team

Our facilitators, designers, and consultants help you deliver change programs that inspire alignment and accelerate adoption.

Dedicated people

Skilled, specialist support.

Co-created programs

Partner with us to design change strategies, communications, and workshops.

Decades of experience

Hundreds of engagements delivered for global organizations.

With you every step

From strategy to execution, we make change easier—and more impactful.

Interactive experiences

A suite of apps for collaboration, polling, and mapping ideas.

Brain Stormer

Brainstorm with your team and visualise the ideas.

Ideas Wall

A collaborative space to share and engage with stories and ideas.

Innovation Hopper

Capture valuable data, focus ideas and accelerate decision making.

Trend Compass

Interactive and engaging surveys to capture and analyse emerging trends.

Ideas Mapper

Crowdsource and collaborate through a virtual whiteboard.

Road Map

Real-time mapping of activities, milestones and responsibilities.

Process Mapper

Enables teams to quickly design process structures and workflows.

Ideas Matrix

Rank and prioritise ideas to make better decisions.

Priority Mapper

Survey, define, and visualise your team’s priorities.

Insta Poll

Capture and compare feedback over time.

Comms App

Broadcast engaging messages.

Shapshot

Build and run reusable interactive workshop flows.

Enterprise-grade security & sustainability

SmartLab is built with security & sustainability at its core—we’re ISO/IEC 27001 certified and trusted by global organizations to handle sensitive data with confidence.

ISO 27001 certified for data and information securityIAF certified for internationally recognized quality standardsEcoVadis Gold sustainability rating badgeUKAS accredited certification for management systems

SmartLab Change in action

SmartLab supports the needs and requirements of all change initiatives.

Organizational Restructuring

Align stakeholders during mergers, acquisitions, or leadership transitions.

Strategy Rollouts

Communicate and collaborate on strategic plans across global teams.

Team Realignment Programs

Bring teams together to reset roles, goals, and expectations.

Cultural Transformation Initiatives

Support cultural shifts with sentiment analysis and employee feedback tools.

Process Innovation

Facilitate new systems and processes with workshops and feedback loops.

Ready to transform your organization? Let’s design your change initiative together.

Talk to us about your initiative